The main situations which may cause Remote Access failure is your device are out of the Bluetooth signal range.

When firmware updates are available, an alert will be displayed on the App to update the device to the latest firmware.

Yes. Bluetooth connection issues will not affect rules that are stored on the app.  It will only affect Remote Access.  Meaning, the rules that you have set up will still function.

As our application features keep improving, we build an in-app user guide to introduce our latest available functions. For details, please download our app and check.

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